Faq

Wines

  • Where do the wines come from?

    The wines are predominantly sourced from small, boutique New Zealand producers alongside a selection of fantastic imported wines.

  • Do you have organic wines?

    Yes we do. We haven't set out to specifically source organic or biodynamic wines but we've been amazed at how many have shown extremely well in our tastings and we're excited for you to try them.

  • Can I choose which wines I receive in my delivery?

    WineFriend was created to take the hassle and guesswork out of choosing wine and as a way to introduce you to new and exciting wines and producers. When you find a wine you really like, simply give it a positive review and then we'll know that we can send it to you again in a future delivery.

  • I don't drink red wine. Do I have to have red wines in my order?

    We offer a 'mainly white wine' option of five bottles of white wine and one bottle of red wine. One of the purposes of WineFriend is to extend your wine tasting repertoire and introduce you to new wines that you may not have thought to try before. We hope to be able to introduce you to a red wine that's right for you. Also, we think it's always good to have other wine options on hand at home for visitors.

  • I don't drink white wine. Do I have to have white wines in my order?

    We offer a 'mainly red wine' option of five bottles of red wine and one bottle of white wine. One of the purposes of WineFriend is to extend your wine tasting repertoire and introduce you to new wines that you may not have thought to try before. We hope to be able to introduce you to a white wine that's right for you. Also, we think it's always good to have other wine options on hand at home for visitors.

  • Will I always receive new wines?

    Each case will contain six new wines for you every month (or two months, depending on the frequency you choose). If you log in to your account via the website, you can use the 'Rate and Review' function to favourably rate a wine so that we know you like it and we can send it to you again.

  • What happens if I don't like the wines sent to me?

    If you don't like the wines sent to you then we are clearly doing something wrong! There will always be some wines that you prefer over others but we stand behind all of our wines so, if you really dislike something, we are happy for you to return it for a replacement or a refund - you choose. We bet your supermarket or local wine store doesn't say that! Your feedback on the wine that you return will help ensure our next selection is more on the mark.

  • What happens if a wine is 'corked' or has another wine fault?

    Luckily, most of the wines we produce in New Zealand are sealed with a screwcap so cork taint is no longer a problem. However, some of our imported wines are still sealed traditionally with a cork and a small percentage of these wines may indeed be 'corked'. If you receive a corked wine, or you believe a wine you have received is faulty in any way, we will happily replace the bottle. Please contact our customer services team to arrange this on Freephone 0800 946 337 or at hello@winefriend.co.nz.

  • Does anything else come with my wines?

    Each wine has a neck tag with Yvonne's well researched tasting notes, dinner party one- liners and food matching recommendations. Your first delivery comes with a welcome note from Yvonne with tips on how to get the best out of your WineFriend subscription. From time to time Yvonne will include notes with deliveries covering some of the common questions and themes that come up about serving and enjoying wine.

Rating Wines

  • How do I rate the wines I receive?

    Simply log into your account and you should come straight to the rate and review page. If not, please look for the 'Rate and Review' tab at the top of the page. Start typing the name of the wine and it will quickly start to autofill with the matching wine on our database. Then simply choose one of the three emoticons which best describes how you feel about the wine. You can also add a comment if there is anything in particular you want to tell us about the wine.

  • How long does it take to rate a wine?

    Rating wines is very, very simple. It only takes a minute to log on to your account and a matter of seconds to rate a wine.

  • When do I need to rate the wines by in order for my feedback to be taken into account on my next order?

    Ideally you will rate your wines before your next scheduled payment. However, we understand that some months you may not have the opportunity to try all of the wines within that timeframe. Even feedback on one or two wines is helpful. We see our relationship as an ongoing journey that will evolve with time and the more wines that you can rate, the better we are able to get to know you and your taste preferences and the better our wine matches will be for you.

  • Can I rate a wine months after I receive it?

    The sooner you rate a wine, the sooner we are able to use this information to choose better wines for you next delivery. However there is no time limit and you can rate a wine at any stage after drinking it, even if that is months after it has been delivered.

Product Information

  • I can't see a case that suits my needs, can I still get a delivery?

    We offer three different pricing tiers, three different combinations of red and white wine and two different delivery frequencies. If you need help deciding which options are best for you, please don't hesitate to contact us at hello@winefriend.co.nz or on Freephone 0800 946 337 and we can help advise.

  • Do you provide food matching recommendations for the wines?

    Each wine has a neck tag with Yvonne's well researched tasting notes - these might include some information on the producer, a description on how the wine tastes, interesting information or 'dinner party one-liners' and, often, food matching recommendations.

  • How are WineFriend deliveries packaged?

    Wines are packaged in a bespoke WineFriend six-pack case. The case has a strong handle making it extremely portable and the configuration allows for any combination of bottle sizes.

  • What happens if I receive a delivery and one or more bottles of wine are broken?

    Our wines are well packaged in sturdy boxes with thick dividers between the bottles. In the unlikely event that you receive a broken bottle, please contact us at hello@winefriend.co.nz or on Freephone 0800 946 337 and we will promptly arrange a replacement.

Deliveries

  • Where in New Zealand do you deliver?

    We can deliver nationwide. Deliveries are free, even to rural addresses.

  • Does my delivery need to be signed for?

    Because we're delivering alcohol, your delivery does need to be signed for by someone aged 18 or older.

  • Can you deliver to my work?

    Yes! In fact, we encourage arranging your delivery to go to your work address to ensure that there is someone aged 18 or older to sign for the delivery.

  • What happens if I'm not home when my delivery arrives?

    If you're not at home when your wine is delivered, our driver will leave a card and it is your responsibility to arrange re-delivery or collection of your wine. Unfortunately we are not able to leave your wine unattended.

  • What days do you deliver?

    We deliver on a Thursday - just in time for you to enjoy your wine over the weekend!

  • What if I want to change my delivery address?

    To change your delivery address simply email us at hello@winefriend.co.nz or call us on Freephone 0800 946 337 and we can update your address details. You just have to make sure you do this by midday on Monday the week prior to your delivery. If you are unsure of your delivery dates, please call or email our customer service team and they will be able to advise you.

Orders and Account details

  • How do I place an order?

    To place an order simply go to www.winefriend.co.nz/order and complete our simple, eight-question taste questionnaire. This helps to give us a picture of your tastes and enables us to tailor your first case to your individual preferences. Then follow the prompts to choose the price, frequency and combination of red and white wines that suits you best. Easy!

  • How long do I have to sign on for?

    There is no minimum contract period and you can cancel or put your subscription on hold any time before your regular credit card payment is taken.

  • What if I need to update my card details?

    You can update your card details at any time by simply logging into your account and entering your new card details on the 'Account Details' page.

  • What if I want to change my order selections - price tier, delivery frequency or red/white wine combination?

    You can change your subscription selections by emailing our customer services team at hello@winefriend.co.nz or calling them on Freephone 0800 946 337. You just need to make sure you do this by midday on Monday the week prior to your delivery, before your order is locked in.

  • What happens if I'm going away on holiday and don't want a delivery?

    If you're going to be away on holiday you can Pause your subscription by emailing our customer services team at hello@winefriend.co.nz or calling them on Freephone 0800 946 337. You just need to make sure you do this by midday on Monday the week prior to your delivery, before your order is locked in.

  • Can I cancel my order at any time?

    Yes - we have no minimum contracts and you can cancel your order anytime before the cut-off date for your next delivery. Simply email our customer services team on hello@winefriend.co.nz or call them on Freephone 0800 946 337 and they will arrange for your subscription to be cancelled.

  • When is the cut-off date?

    Your cut-off date is midday Monday the week prior to your delivery. If you have any questions about your cut-off date, please email us at hello@winefriend.co.nz or call one of our customer service team on 0800 946 337.

  • I just want to try WineFriend out and don't want to commit to an ongoing subscription just yet. Can I get a one-off delivery?

    Although WineFriend is a subscription-based service, you are able to Pause your deliveries at any time. This means that you can easily make your first delivery a one-off. Simply wait until your first delivery arrives and then email us at hello@winefriend.co.nz or call one of our customer service team on 0800 946 337 to request your account is paused. Remember, you need to do this before the cut-off date for your next delivery. If you decide that you like our service and want to reinstate your deliveries, simply call or email us again and we can arrange that without you having to complete any further forms.

  • How do you take payment for WineFriend?

    Payment is made by credit or debit card using secure DPS (Direct Payment Solutions). Your card details are turned into a 'token' which DPS recognises and which allows us to take your regular payments. We do not store your card details anywhere on our site. Payment for your regular WineFriend delivery is made on the Tuesday after our Monday cut-off.

  • My payment didn't go through, what can I do?

    If your regular payment has not gone through, one of our customer service team will contact you to arrange a manual payment over the phone.

  • Can I gift WineFriend to another person?

    WineFriend cannot be gifted to someone else because the subscription is inherently tied to a person's taste preferences. In order to accurately choose wines for others, we need them to complete the taste survey themselves. However, WineFriend will be offering seasonal and occasional cases of wine, for example, the WineFriend Christmas case, which will be one-off purchases (i.e. they do not require a subscription) and can be gifted.

  • I'm having a dinner party next month and want to double my order for one month only can I do this?

    Yes, you can double your order for a month if you need to. At this stage we can only manually process this type of transaction so please call one of our team on Freephone 0800 946 337 or email them at hello@winefriend.co.nz and they will be more than happy to arrange this for you.

  • Can I order more often than once a month or more than six bottles at a time?

    At this stage our system is not set up to offer more frequent deliveries or larger case sizes but it is something we will monitor closely and, if the demand is there from our customers, we will look to include these options in the future. In the meantime, please do let us know if this is something that is of interest to you as there may be a manual solution that we can create to meet your needs.

Feedback and Customer Enquiries

  • How can I contact the WineFriend team?

    You can talk to one of the WineFriend customer service team on Freephone 0800 946 337 or via email at hello@winefriend.co.nz.

“Are you old enough?”

- Dragon, 1978

You need to be at least 18 to sign up to WineFriend (it's the law).

Yes, I'm over 18 No, I'm not 18